Note that all times are in the Pacific Daylight time zone (GMT -7)

Tuesday, August 31, 2021

12:00 pm - 2:00 pm | Preconference - OCLC Workshop: “You had me at data”—Using statistics to up your ILL game | Alena Miller, Jenny Rosenfeld, Tony Melvyn, Stacey Kemi, Johannes Loetz 

Wednesday, September 1, 2021

8:00 am - 8:15 am | Opening Remarks | Miriam Wnuk

8:15 am - 9:15 am | Keynote Address | Kaetrena Davis Kendrick

Kaetrena Davis
Kendrick

Kaetrena Davis Kendrick earned her MSLS from the historic Clark Atlanta University School of Library and Information Studies. Her research interests include professionalism, ethics, racial and ethnic diversity in the LIS field, and the role of communities of practice in practical academic librarianship. She is co-editor of The Small and Rural Academic Library: Leveraging Resources and Overcoming Limitations (ACRL 2016) and author of two annotated bibliographies. In addition to her research and writing, Kendrick also leads professional development opportunities and organizational dialogues designed to energize employee morale and promote empathetic leadership in North American libraries. In her daily and long-term work, Kendrick has transformed library programs, services, and culture via creativity, leadership, and advocacy. In 2019, Kendrick was named the Association of College and Research Libraries' Academic/Research Librarian of the Year.

Learn more about Kaetrena's mission and activities.

9:15 am - 9:30 am | Break

9:30 am - 12:00 pm | Sharing Democracy: U.S. Government Information 101 for ILL Professionals | Will Stringfellow

Description: Government Information is one of the major information resources libraries across the world house and provide access to; however, many library and information professionals lack experience working with these large unique collections. This session will be broken into 2 parts covering U.S. Federal Information competencies for Inter-Library Loan Professionals. The first part of the session will begin with a basic overview of government information and the Federal Depository Library Program. Topics covered in the first part of the session include what government information is, what the Federal Depository Library Program is, and basic information about the organization of Federal Government information in libraries, including the Superintendent of Documents Classification System (SuDoc).
The second part of the session will cover specific topics about U.S. Federal information tailored for Inter-Library Loan Professionals. This will cover locating U.S. Federal government information in your library and other libraries, best practices for placing requests for Federal information, and tips on providing Federal information and documents to other libraries, including evaluating and selecting OCLC records. 

10:15 am - 10:30 am | Break

10:30 am - 11:15 am | ReShare: Beta testing, documenting, deploying as an early implementation in a consortial setting | Krista Higham & Scott Anderson

Description: As a member of the first consortia to implement ReShare and a beta tester library I will discuss the trials, tribulations, and joys of shaping the new resource sharing system, answering consortia member’s questions and concerns, and placing it into production along with consortia staff. Project planning, rolling with changing deadlines and priorities, and documentation challenges are just a few of the topics covered. While much discussed will be ReShare specific, the issues will be relatable to other large projects.

11:15 am - 12:30 pm | Meal Break

12:30 pm - 1:15 pm | Vendor Presentations

1:15 pm - 1:30 | Break

1:30 pm | Vendor Breakout Rooms

Thursday, September 2, 2021

8:00 am - 9:00 am | Breakfast Social

9:00 am - 9:45 am | How Does Your ILL Garden Grow? A Facilitated Discussion About the Future of Resource Sharing | Lars Leon & Tom Bruno

Description: Interlibrary Loan is at a crossroads. With the advent of new technologies, new fulfillment systems, and new potential suppliers, the resource sharing world finds itself confronting a new set of questions about our future as well. Are we headed towards Walled Gardens for resource sharing, with great functionality within our group but then sketchy discovery and requesting with everyone else? Are we actually already there to some degree? How can we individually and collectively work towards maximum sharing of our collections in the most efficient ways? We’ll share ideas gathered from practitioners, groups, and vendors and then have a discussion with attendees on what we all can do in order to have lovely gardens without tall walls.

9:45 am - 10:00 am | Break

10:00 am - 10:45 am | Creating a New Interlibrary Loan Copyright Evaluation & Payment Workflow | K Zdepski

Description: An increasing number of libraries are moving away from the CONTU Guidelines and instead creating new own mechanisms to comply with copyright law. Making this change can be daunting, especially with high workloads in ILL. At University of Massachusetts Amherst, we wanted to create a more holistic evaluation process that could be applied consistently and improve connections between interlibrary loan data and acquisitions processes -- all while respecting staff time. This session will cover the process that the University of Massachusetts took to create a new copyright payment policy, our resulting workflow, and the resources we used to get there.

10:45 am - 12:00 pm | Meal Break

12:00 pm - 12:45 pm | ILL + COVID-19 = ERs + NRs = OMG! | Justyne Triest & Jerica Tullo & Michelle Lenox

Description: "In March of 2020, in what is a familiar phrase to many of us now, Pacific University Libraries switched abruptly to all remote services with no access to traditional Interlibrary Loan or our collections. Interlibrary Loan and Collection Services were able to collaborate and expand existing services to patrons to improve access during the pandemic, and beyond.

Through a close partnership between the two departments, the Libraries were able to very successfully build on an already existing framework of mailing library materials to distance learners free of charge and with a free prepaid label, while also expanding purchase request options. As “distance learners” went from those at smaller campus branches or in distance programs to everyone, the Libraries found innovative ways to get materials to patrons including:

Sending items directly from publishers with instructions to return to the Libraries when they are done (Eventually Returnables, ER)

Sending items directly from publishers, meeting certain criteria, for patrons to keep (Non-Returnables, NR)

Purchasing ebooks on request of faculty, students, and staff

Working with our Mail Services Department and patrons who had library materials when the lockdown happened to generate free prepaid return labels so patrons could return library materials

With these changes, we were able to continue providing materials to our patrons during the chaotic initial pivot to remote learning with little interruption. Since we reopened in August 2020, we have kept these practices and now integrate ERs and NRs with traditional Interlibrary Loan. This has allowed for a mostly seamless process, even as we have shifted back and forth between remote and in-person services. Our most important end result is that patrons have continued to receive the materials they need to be successful throughout the pandemic and they have been very vocal about their appreciation of this change. Due to word-of-mouth and basic e-mail outreach in coordination with our Dean, many new users have learned about ILL and become repeat users, as well. Our presentation will walk you through how we set up these services, which may inspire other libraries to consider adopting similar collaborative initiatives."

12:45 pm - 1:00 pm | Break

1:00 pm - 1:45 pm | Tribal Library Service Panel | Manisha Khetarpal, Phillipa Rosman, Rachel Chong

Panel Topic 1: Indigenous Information Literacy Pressbook (free ebook) Presenter: Rachel Chong

Description: Learn about the creation of the Indigenous Information Literacy Pressbook, a free ebook licensed and accessible for public use online. Rachel recently published the Indigenous Information Literacy video playlist in December 2020. After multiple requests for supplementary content, she wrote the Indigenous Information Literacy Pressbook. The book covers content such as finding Indigenous Voices, accessing Indigenous sources for credibility, working with Elders, as well as a component on Indigenous assessment. Come learn about the community consultation process involved in developing this resource and discuss how best to use this book in relation to your work.

Panel Topic 2: How to Create an Oral History Collection With Minimal Resources and Experience Presenter: Phillipa Rosman

Description: This session is back to basics about starting an oral history program. Topics covered are: Establishing parameters, scoping of an oral history project, selecting interview candidates, preparing for the interview, conducting the interview, completed interview time log, and more insights and details.

Panel Topic 3: The Making of the Website of the National Centre for Truth and Reconciliation (NCTR) and Digital Resources Hosted on the NCTR Website Panelist: Raymond Frogner

Description: Learn about navigating the NCTR website, use of indigenous place names, linked data with residential schools, and contact details for psychological supports.

Panel Topic 4: Reaching Community through Little Free Libraries Presenter: Aaron LaFromboise

Description: When the doors are closed, how do you reach your community? Medicine Spring Library has been placing little libraries in all of the Blackfeet Reservation communities, hear how it's going.

Panel Topic 5: Microlearning Program Presenter: Manisha Khetarpal

Description: The Microlearning program was started as a practicum program for our indigenous students at Maskwacis Cultural College and then it transformed itself to a professional development program for faculty, staff, and librarians.

1:45 pm - 2:00 pm | Break

2:00 pm - 2:45 pm | Own vs. borrow: the meaning of access | Marta Ambroziak & Danielle Aloia

Description: With the cost per use of journal titles rising and a need to be good stewards of the university budget, the Library got creative about more cost-effective journal article access. Rather than cut titles completely the staff sought to answer the questions: Are there other options for quick journal access other than via traditional ILL?
The ILL unit had already investigated alternative options such as Get-it-Now and ReprintsDesk. These services provide direct, quick access to articles for a fee. The Library decided to use ReprintsDesk to get quicker access to articles that were difficult or costly to acquire.
The ILL unit developed a mediated process where staff purchased on-demand articles from ReprintsDesk. From a patron perspective, the process was the same. As the Library’s Collection Development committee was simultaneously looking at cost per use data and in order to be most cost-effective the ILL unit collaborated with Collection Development committee to provide even more seamless and cost-effective access.
ReprintsDesk came to us, as they were in development of an application within the EBSCO Discovery Service. This application allows institutions to choose specific journal titles to be added to the database. When an article is requested, the patrons are offered two options: the traditional ILL or Direct Delivery. When users choose Direct Delivery the article is sent right to the email, usually within a few hours, and is billed to the library. This access method allows the Library to retain titles in their holdings but pay a lower cost per use than a subscription.

Friday, September 3, 2021

8:00 am - 9:00 am | Breakfast Social

9:00 am - 9:45 am | DEI, ILL, and a Call to Action | Jen Salvo, Gail Williams & Robin Sommer

Description: The multitude of events in 2020 highlighted the flaws in our systems and in society. After reminder after violent reminder of police brutality in this nation that drew the attention of the world stage during a summer of protests, BIPOC colleagues at the University of Missouri-Kansas City library banded together to issue a clear call to action. Since then, UMKC Libraries have engaged in various actions, at the individual level, at the department level, and at the institution level. We were collectively challenged to rethink policies and structures, to examine them through lenses of anti-racism and anti-oppression, and to do the work to bring down barriers that have helped to maintain a racist status quo. The UMKC Interlibrary Loan Department, through open, honest, and collaborative discussion, developed ideas for creating a more equitable ILL service and for speaking out against racism. In this session, the presenters will detail the process by which they started, worked together, and moved forward with changes. The presenters will also share resources to help others get started with making similar changes.

9:45 am - 10:00 am | Break

10:00 am - 10:45 am | Virtual Initiatives for Interlibrary Loan: Perspectives from an Online University Library | Marisha C. Kelly, Kerrie Beale & Lindsay Martinez

Description: The Northcentral University Library provides access to resources and delivers services to users virtually. Interlibrary Loan (ILL) is a fundamental service allowing users the option to electronically request and receive needed resources for research when unavailable in full-text within the Northcentral University Library. While unable to fulfill requests for physical items, ILL staff have developed policies and initiatives for meeting users’ information needs in a remote context. The Northcentral University Library migrated to OCLC’s cloud-based system Tipasa in August 2020 after using ILLiad resource sharing software for nearly 10 years. The automated features and authentication structure provided by Tipasa have since provided increased effectiveness and efficiency in the operation of the interlibrary loan service and permitted staff to maximize time spent on other projects. Information about the ILL service is integrated in a variety of different tools across the Northcentral University Library, not limited to embedded openURLs in its discovery system and subscription databases as well as library guides. Library staff have also developed a live workshop titled “Get it with ILL: An Introduction” promoting the ILL service and other methods for finding and acquiring needed resources using open access tools and library alternatives.

10:45

m - 12:00 pm | Meal Break

12:00 pm - 12:45 pm | The Dilemma of Returnables during COVID Leads to Unorthodox Solution: A Partnership between Academic and Public Libraries in Connecticut | Kellie O'Donnell-Bobadilla

Description: The pandemic resulted in the abrupt closure of campuses and left our students and faculty holding interlibrary loan (ILL) books (returnables) that were difficult to return. A group of concerned academic interlibrary loan librarians formed a task force to deal with this dilemma. An unorthodox solution, namely, both academic and public libraries would accept ILL materials from other than their own patrons and return them to the home library of the patron, was devised. Connecticut academic and public libraries who agreed to participate in such a contrary to long-standing tradition (whereby books were permitted to be returned only to the library initiating the request, i.e., the home library of the patron) deserve recognition for being open-minded to this out-of-the-box solution! Students and faculty who were in lockdown in Connecticut were encouraged to return their ILL items to a participating nearby library. The free state-wide courier service, DeliverIT, and the communications and promotional platforms provided by the Connecticut State Library's Division of Library Development and the Connecticut Library Consortium were critical to the success of this bold partnership between academic and public libraries in Connecticut in a collaborative and creative response to COVID.

12:45 pm - 1:00 pm | Break

1:00 pm - 1:45 pm | Panel discussion: Embracing automation to improve ILL turnaround time and save staff time | Jenny Rosenfeld, Laura Barber, Amy Chew & Brandon Martin

Description: "Don't keep Automation Request Manager at arm's length. Join fellow ILL community members to learn how their libraries have automated request processing and regularly monitor their statistics for improvement opportunities.

This interview-style presentation will explain mysteries, answer concerns, and debunk common myths about automating ILL processes. Learn the benefits these ILL professionals have found by investing their time in setting up automations and monitoring the results over time."

1:45 pm - 2:00 pm | Break

2:00 pm - 2:30 pm | Closing Session

Pre-recorded | Lightning Rounds