Wednesday, September 11, 2018

The Northwest ILL & Resource Sharing Conference is pleased to offer three library tours this year. If you are interested in attending any of these tours, please be sure to sign up when you register for the conference.

10:00am - 12:30pm: Portland Japanese Garden, Vollum Library | Limited to 30 attendees

The Vollum Library currently holds over 2,000 publications relating to Japanese gardens and Japanese arts and culture. The library supports garden activities by maintaining, developing, and sharing print and A/V resources to aid Portland Japanese Garden members and students of The International Japanese Garden Training Center in understanding garden practices and Japanese culture and aesthetics. Included is a guided tour of the library and the opportunity to wander the gardens on your own. Please note the library and part of the garden is accessible. Some garden areas include gravel paths and stone staircases that are inaccessible to wheelchairs and may be difficult for some to navigate. Each attendee is responsible for their own transportation to and from the garden. Click here for directions and parking information. Please meet at the garden entrance. We will enter promptly at 10:00am.

2:00pm – 3:00pm: Oregon Historical Society Library | Limited to 20 attendees

The Oregon Historical Society Library owns the world’s largest collection of Oregon-related materials, including photographs, manuscripts, books, maps, oral histories, motion pictures, newspapers, ephemera, and more. Their experts can assist with biographical and genealogical research, building and land history, and census records. Please meet in the lobby at 1200 SW Park Avenue. We will head to the 4th floor library promptly at 2:00pm.

3:30pm – 4:30pm: Portland Art Museum Library | Limited to 20 attendees

The Portland Art Museum Library is the region’s most comprehensive visual art resource open to students, researchers, docents, staff, and the public. The library’s collection of over 35,000 volumes originated in 1895 and includes current and historical periodicals, art archives, and resources specific to the museum’s history. Please meet inside the museum entrance at 1219 SW Park Avenue. We will head to the 2nd floor library promptly at 3:30pm.

Thursday, September 12, 2018

8:15am - 9:00am: Registration & Continental Breakfast | Hoffman Hall

9:00am - 9:15am: Opening Remarks | Hoffman Hall

9:15am - 10:30am: Keynote Address | Trevor Dawes | Hoffman Hall

Trevor A. Dawes is the vice provost for libraries and museums and May Morris University Librarian at the University of Delaware. In this role, Dawes has overall responsibility for the operations of the university libraries, museums, and press. He was previously an associate university librarian at Washington University in St. Louis and was responsible for many of the library's public services operations. Dawes also served as the circulation services director at the Princeton University Library, and prior to that held several positions at the Columbia University Libraries in NYC. He has worked with staff in developing and providing training for electronic reserve services, written on various library services topics, and either planned or presented at various local, national, and international conferences on a variety of topics. Dawes is co-editor of "Twenty First Century Access Services: On the Front Line of Academic Librarianship" (2013, ACRL), which explores the role access services plays in the success of an academic library. In 2015, he also published two book chapters on library leadership. Dawes earned his MLS from Rutgers University and two additional Master's Degrees at College, Columbia University. He is an active member of the American Library Association and is a past president of the Association of College and Research Libraries.

10:30am - 10:40am: Break

10:40am - 11:50am: Lightning Rounds | Hoffman Hall

11:50am - 1:00pm: Lunch Sponsored by Innovative Interfaces | Hoffman Hall

12:00pm - 12:45pm: Presentation by Innovative Interfaces | Hoffman Hall

1:00pm - 1:45pm: Concurrent Sessions

3D Objects ILL: A New Type of Resource Sharing for Libraries | Ryan Litsey & Weston Mauldin | Hoffman Hall

Description: The Sharing and Helping Academics Prepare for Education Success (SHAPES) program is a one-of-a-kind design, fabrication, and sharing service provided to instructors at participating universities and university libraries. The focus of SHAPES is to connect instructors with library-provided 3D model designers to create 3D objects that can be used in the classroom to improve instruction. One of the biggest barriers to the use of 3D models is the design and fabrication. Through the utilization of library-provided designers, the library can bridge the gap and allow instructors to create models like never before. All models are entered into a database and fully accessible through existing interlibrary loan systems, allowing models to be used at any participating library.

Ryan Litsey is the Associate Librarian and head of Document Delivery at Texas Tech University. A graduate of Florida State University with a degree in Library and Information Sciences, he has spent a majority of his academic career developing groundbreaking technologies that have endeavored to transform resource sharing. Both Occams Reader and the shipment tracking system OBILLSK have changed the way ILL librarians are able to share the resources of their respective institutions. Ryan was recognized by "Library Journal" as a 2016 Mover and Shaker in library technology. His first book, "Resources Anytime, Anywhere: How Interlibrary Loan Becomes Resource Sharing," addresses how libraries can rethink the traditional notions of interlibrary loan and come to understand resource sharing. He is also active in several ALA – RUSA/STARS committees, a consulting editor for the "Journal of Access Services" and "Journal of Academic Librarianship," and the associate editor for the "Journal of Interlibrary Loan, Document Delivery, & Electronic Reserve." His academic research is in resource sharing, machine learning, predictive analytics and anticipatory commerce.

Weston Mauldin is a software developer for the Texas Tech University Library. He received his bachelor’s and master’s in computer science from Texas Tech. His main research interest is machine learning. He became a Super Backer on Kickstarter just from backing tabletop games. He believes that Corgis are the key to a long and happy life.

Special Collections: Hidden Treasures or Sharable Resource? | Carol Kochan & Jennifer Duncan | SMSU 238

Description: As many libraries choose to deaccession books from their general collection, shift purchasing to e-books, and intensify their focus on developing unique special collections, how does this effect interlibrary loan? Utah State University began a project to increase access to unique materials. We’d like to discuss our processes and procedures, but more importantly we would like to start a dialogue on how other libraries can incorporate the lending of special collections as part of best practices.

Carol Kochan is the Resource Sharing Team Leader at Utah State University Libraries. She has a bachelor’s degree in English and a MLS from The University of Arizona and has been working in resource sharing for over 25 years. Resource sharing gives her an opportunity to provide quality service to library patrons and to keep on top of current research trends and needs of USU students and faculty. Carol also serves on the Collections Team and uses her knowledge of patron research interests to assist in making collections decisions. Carol’s research interests are best practices in interlibrary loan, promoting and developing shared library collections, and staff development and training

Jennifer Duncan is the Book Curator and Unit Head for the Utah State University Merrill-Cazier Library’s Special Collections and Archives. Jennifer has a 20-year history working with the library Acquisition, Collection Development, and Electronic Resource departments at Utah State, Columbia University, and Texas Christian University. Transitioning from the Head of General Collections to the Head of Special Collections in 2015, her goal has been to support the mission of the land grant university by opening special collections more broadly to a diverse constituency through better integration with resource sharing, digital initiatives, and library instruction.

1:45pm - 2:00pm: Break

2:00pm - 2:45pm: Concurrent Sessions

An Introduction to How Tipasa Works | Doris Munson & Dawn Mosher | Hoffman Hall

Description: Eastern Washington University went live with Tipasa in May 2017. This session covers implementation, current features, issues EWU ran into, what patrons think about it, and, if time, a live demo.

Doris Munson is the Access Services Librarian at Eastern Washington University. She helped implement Tipasa in 2017 and also has experience with ILLiad, Millennium, Alma, EZproxy, and link resolvers.

Dawn Mosher is an Interlibrary Loan/Summit Technician at Eastern Washington University. She has three years of academic library experience and a bachelor’s in Library and Information Sciences from the University of Southern Mississippi. Her goal is to obtain an MLIS in Library Science and Archival Studies with an emphasis on film preservation. She handles the ILL-Lending (Tipasa), regularly hums the Mission Impossible theme when trying to complete challenging article requests, and firmly believes Pluto is a planet. This is her first conference.

Ask anything | Sagan Wallace | SMSU 238

Description: This is a Technical Question Ask Me Anything! Have a question about queues? Can’t get your notices set up? Come ready with questions or ready to share your expertise with your colleagues. This facilitated session is an open forum question period that is specifically welcoming of questions on how to make our various technologies work.

Sagan Wallace is the Interlibrary Loan and Serials Specialist at Concordia University in Portland. She has a bachelor’s degree in chemistry from Concordia University, and is studying for her MLIS at San Jose State University. In 2016 she helped implement ILLiad at her institution, and is now working on the transition to Tipasa. She is the incoming chair of the Summit Standing Group with the Orbis Cascade Alliance and is a Copyright First Responder with Copyright First Responders of the Pacific Northwest. Her work includes developing a community needs assessment with the Shared Resources Joint Project Group, small-scale user experience testing at Concordia, and the development of a cultural competency presentation for working with LGBTQ+ patrons.

2:45pm - 3:30pm: Meet the Exhibitors | Hoffman Hall

3:30pm - 4:15pm: Concurrent Sessions

Data: Let's Get It, Work With It, and Impact Decisions | Lars Leon | Hoffman Hall

Description: Data is everywhere in resource sharing. It is vitally important to get that data, properly assess it, present it, and use it to help make decisions. We’ll dive into a range of data, from longstanding data points as well as some creative new ones, to understand how impactful it can be.

Lars is the Resource Sharing Librarian and Head of Organizational Development at the University of Kansas Libraries. He continues to be involved with resource sharing as he collaborates with other leaders in the newly combined Acquisitions and Resource Sharing Department. He also helps provide support to others in a variety of library staff and organization development needs including facilitation, project management, strengths, mindfulness, leadership, and more. One aspect of his current research is how to find, assess, and use data to help with data-informed decisions. He has a number of published articles but really loves to engage with others through presentations. He has presented at the Colorado ILL Conference, Northwest ILL Conference, IDS Annual Conference, various regional and state conferences, and in Sweden, Bulgaria, Norway, and Iceland.

Library Information and Resource Sharing: Transforming Services and Collections | Beth Posner | SMSU 238

Description: Interlibrary loan services work because ILL specialists work so well with each other. However, in order to help facilitate information access for library users, we also need to work with our local colleagues. This presentation will not only explore collaborative ideas for how to do so through chapters taken from "Library Information and Resource Sharing: Transforming Services and Collections," but also consider the value of writing about library resource sharing and offer help in navigating the publication process

Beth Posner is the Head of Library Resource Sharing at The Graduate Center, CUNY. She works with library resource sharing groups, including the IDS Project, the Rethinking Resource Sharing Initiative, and ALA RUSA STARS. She also writes about interlibrary loan services and is the editor of the 2017 monograph, Library Information and Resource Sharing: Transforming Services and Collections.

4:15pm - 5:45pm: No-host Happy Hour | Rogue Hall

Location:1717 SW Park Ave. (5 min. walk from Hoffman Hall) Join fellow attendees for a Portland happy hour. Happy hour pricing at Rogue Hall ends at 6:00pm.

Friday, September 13, 2018

8:15am - 9:00am: Continental Breakfast Sponsored by OCLC | Hoffman Hall

8:40am - 9:00am: Presentation by OCLC | Hoffman Hall

9:00am - 9:45am: Concurrent Sessions

Tips for Improving ILL Services | Emily Spracklin, Jesse Thomas, & Meghan Williams | Hoffman Hall

Description: Whether it’s expanding your document delivery service or integrating firm order acquisitions into your borrowing workflow, Western Washington University’s Resource Access team has lots of ideas for how you can improve your local ILL services. Through examples of service improvements implemented at Western Libraries, participants will learn ways to deliver materials seamlessly, improve the accessibility and equity of ILL services, reduce disincentives to using ILL, communicate effectively with other library departments, and collaborate with other libraries.

Emily Spracklin is a member of the Resource Access team at Western Washington University. She specializes in borrowing and acquisitions and enjoys helping patrons access library resources. Emily holds an MLIS from the University of Washington.

Jesse Thomas is a borrowing and acquisitions specialist at Western Washington University. He studied English and Classical Studies at the University of Idaho where he developed a love of libraries and the invaluable services they provide. He has been an active participant within the Orbis Cascade Alliance for the past five years and brings over 16 years of academic library experience to WWU.

Meghan Williams got her first library job working the circulation desk in her high school library and she’s been working in libraries ever since. She is a member of the Resource Access team at Western Washington University and the Summit Standing Group for the Orbis Cascade Alliance. Her primary duties are ILL lending and consortial resource sharing.

The Easy Button: Integrating the OA Button into ILL Workflows | Xan Arch, Robin Champieux, Jill Emery, & Isaac Gilman | SMSU 238

Description: The session will report on preliminary research into the potential impact of the OA Button and Unpaywall on ILL lending and borrowing activities across four Orbis Cascade Alliance libraries. We will share our initial analysis on how these tools could be used to provide open access versions of requested materials and the resulting cost savings and workflow efficiencies for institutions.

Xan Arch is Dean of the Clark Library, University of Portland.

Robin Champieux is Research Engagement and Open Science Librarian at OHSU and the co-founder of the Metrics Toolkit and Awesome Foundation Libraries Chapter. Her work and research is focused on enabling the creation, reproducibility, accessibility, and impact of digital scientific materials.

Jill Emery is Collection Development & Management Librarian at Portland State University Library. She has and currently holds leadership positions in ALA ALCTS, ER&L, and NASIG. In 2015, she was appointed as the ALA-NISO representative to vote on NISO/ISO standards on behalf of the American Library Association. She also serves on the Project COUNTER Executive Committee.

Isaac Gilman is Dean of University Libraries at Pacific University (Oregon), as well as Director of the open access Pacific University Press.

9:45am - 10:00am: Break

10:00am - 10:45am: Concurrent Sessions

Let Data Guide Your Policies | Zhen Ye "Lan" Yang | Hoffman Hall

Description: Texas A&M University Libraries prides itself on offering FREE premium interlibrary loan document delivery services to its customers. We set no limitations regardless of their academic status. The service is popular and well-received. Nevertheless, we noticed many items were not picked up after receipt. During spring semester of 2016, we emailed customers who did not pick up their items to find out why and recorded their responses. Based on the data, we implemented service policy changes in the summer semester of 2016. As a result, we have seen a decrease in the rate of items not picked up. This presentation explains the methods we used to achieve this improved result.

Zheng Ye “Lan” Yang is a holder of John and Mary Wright Professorship and Director of Document Delivery Services at Texas A&M University Libraries. Ms. Yang has developed innovative and increasingly responsive services for faculty and students at Texas A&M University that have become models for other institutions. She is frequently called upon for consultation by peer institutions. She received the Distinguished Librarian Award from the Texas A&M University Former Students Association. Her research interests focus on management of document delivery services, user satisfaction of document delivery service, improvement of document delivery services, faculty acceptance of open access and institutional repositories, and liaison activities to faculty. She has published numerous peer-reviewed articles in the "Journal of Academic Libraries," "Journal of Interlibrary Loan, Document Delivery, & Electronic Reserve," "Interlending & Document Supply," to name a few. Her paper, "Frequently Asked Questions from ILL Practitioners," published in 2011, is still listed as one of the most read articles published by the "Journal of Interlibrary Loan, Document Delivery, & Electronic Reserve." Ms. Yang has also given numerous presentations at state, regional, national, and international venues.

Ask Anything | David Ketchum | SMSU 238

Description: Do you have questions about your day-to-day ILL work? Would you like feedback from your colleagues on something you’re working on? Did the conference sessions miss a hot topic for you? Join us for an open forum question period on interlibrary loan. This facilitated session allows you to ask questions on any ILL topic and share your expertise with your colleagues. You are bound to learn something new at this session!

David is the Head of Access Services at the University of Oregon Libraries. He has over 17 years of academic library experience spanning access services, technical support, reference, and instruction. David volunteers at the Edison Elementary School library in Eugene, OR, and is professionally active. He has presented at numerous international, national, and regional conferences, and is a member of several professional organizations and round tables including the American Library Association, Association of College and Research Libraries, and GLBT Round Table, and was voted Vice Chair/Chair-Elect of RUSA STARS in 2018. David also serves on the Northwest Interlibrary Loan and Resource Sharing Conference Board, as well as the Editorial Advisory Board for the "Advances in Library Administration and Management" publication. His professional interests include library management, resource sharing, and assessment, and he spends much of his free time adventuring in the mountains with his kids.

10:45am - 11:00am: Break

11:00am - 11:45am: Concurrent Sessions

Marketing ILL: How to Do It and Why It Matters | Adebola Fabiku | Hoffman Hall

Description: Marketing a new service or a service no one is using is expected. What about ILL, which is an existing service that, statistically, patrons use? Should a library waste money and resources to market ILL? Yes! Marketing ILL can teach patrons how to use the service effectively and introduce new users to ILL. This presentation will teach you what marketing really is, about libraries that successfully marketed ILL, and lessons learned from those marketing endeavors.

Adebola Fabiku is currently Head of Interlibrary Loan and Document Delivery Services at the University of Washington. Previously, she was the Interlibrary Loan Coordinator at Wheaton College in Illinois where she ran a successful ILL marketing campaign. Adebola obtained her MSLIS from the University of Illinois as well as a BS in journalism from the same institution. While in school, she became interested in marketing and advertising and is excited to apply the knowledge she gained to marketing interlibrary loan. Adebola is also interested in different ways to retain and motivate student workers, and enjoys planning events for student workers such as cupcake and pizza crawls.

What Happened to the University of Rhode Island When it Left its Library Consortium in 2015: A Look Back, a Look Forward | Brian T. Gallagher | SMSU 238

Description: After more than 30 years, the University of Rhode Island left the HELIN Consortium in 2015. One reason for the University of Rhode Island’s departure was the belief that leaving the consortium would benefit the Library’s patrons. Factors such as the adaptability of interlibrary loan staff, maintaining connections with former consortia colleagues, and forging new resource sharing connections helped in bridging the initial divide between the Library’s beliefs and patrons' expectations.

Brian T. Gallagher has served as the Head of Access Services (Circulation, Interlibrary Loan, and Reserves) at the University of Rhode Island's Robert L. Carothers Library in Kingston since August 2007.

11:45am - 1:00pm: Lunch | Area Restaurants

1:00pm - 1:45pm: Concurrent Sessions

A Dichotomy of Interlibrary Loan Services: Parallel Perspectives On ILL User Experience From Users and Support Staff | Victoria Wong & CJ de Jong | Hoffman Hall

Description: When examining user experience (UX) in interlibrary loan services, the perspectives of our staff members are equally as important as those of our user groups. Using UX studies of Interlibrary Loan Services at the University of Alberta as a basis, this session will talk about the common themes identified, how they parallel one another, and ways to address them while also streamlining the ILL process overall.

Victoria Wong recently completed a one year residency at the University of Alberta Libraries (UAL) - Science and Technology Library as part of UAL's Academic Library Residency program. As a strong believer of increasing information access to all, her interest in information accessibility eventually intersected with investigating user experience in Interlibrary Loan Services as her residency project. Her other professional interests include community engagement and outreach, open scholarship services, and graphic design.

CJ de Jong is the Access Services Coordinator at the University of Alberta, supporting one of the major research collections in Canada by coordinating interlibrary loan, reserves, circulation, shelving, stacks maintenance, and high-density storage. With interests in human resources, workflow management, user experiences, assessment, and leadership, CJ has presented at numerous conferences on related topics. CJ is a member of the Rethinking Resource Sharing Initiative Steering Committee and the Chair of the Alberta Association of Academic Libraries.

Managing and Supporting Student Staff: Reflections of a First-Time Supervisor | Miriam Wnuk | SMSU 238

Description: When hired as a first-time supervisor, many people feel lost and unsure about their skills as a leader. This session will reflect on a new supervisor’s first year of hiring, training, and managing a small team of student employees…all while discovering her own supervisory style. Leadership techniques in this session will focus on a small academic library, but can be transferred to any position that manages staff.

After seven years of being the “Jill of all trades” at a health sciences library in Seattle, Miriam was hired as the ILL Librarian at CityU of Seattle in the spring of 2017. While most of this role was old hat to Miriam, the "something new” was hiring, training, and supervising three student library assistants. While initially worried about her skills as a supervisor, she found her way and earned the title (from student assistants) of a “cool boss.”

1:45pm - 2:00pm: Break

2:00pm - 2:45pm: Closing Session & Prizes | Hoffman Hall