Thursday, September 10, 2015

8:15am - 9:00am: Registration & Continental Breakfast | PAC Lobby

9:00am - 9:15am: Opening Remarks | PAC Auditorium

9:15am - 10:30am: Keynote Address | Sarah Houghton | PAC Auditorium

Librarian in Black Sarah Houghton is the Director for the San Rafael Public Library in California. A self-proclaimed technology nerd, Sarah was named a Library Journal Mover & Shaker as a Trendspotter in 2009. She believes in the power of libraries to change lives. Sarah's well-known blog, Librarian in Black, was born out of her displeasure at having to wade through websites, blogs, & RSS feeds related to librarianship, technology, web services and current trends to find those few posts that applied to her work.

10:30am - 11:00am: Meet the Exhibitors | PAC Lobby

11:00am - 12:00pm: Lightning Rounds | PAC Auditorium

12:00pm - 1:00pm: Lunch | Cafeteria

1:00pm - 1:50pm: Exhibitor Presentations

  • Atlas | TCB 215

  • Relais | TCB 216

  • RapidILL | TCB 217

2:00pm - 2:45pm: Concurrent Sessions

Training Day: Growing Workers to Serve with Excellence | Dorothy Hargett | PAC Auditorium

Description: This session is for Library staff and student workers who interact with the public every day. This workshop will also address common mistakes made when supervising public service providers and offer suggestions for avoiding and overcoming these issues. We will discuss the importance of establishing clear guidelines and a relevant path of communication. In the session we will view and discuss short video clips that provide re-enactments of actual interactions between staff and customers.

Dorothy Hargett is a Librarian and Head of Access Services at Regent University, Virginia Beach, VA. As the Head of Access Services she is responsible for providing leadership and overseeing all aspects of the management and functions of the Circulation and Interlibrary Loan departments. Dorothy enjoys serving in library events and activities that stimulate innovative and interactive learning experiences. Locally, she has served on many planning committees such as the library staff development, children’s reading programs and presented workshops on customer service for the Virginia Tidewater Consortium. Nationally, she has presented poster sessions and several workshops for the Innovative Users Group Conference (IUG in San Francisco and Chicago meetings). Her passion for customer service and effective leadership has provided the opportunity to present at various venues on these topics. She obtained a Masters of Library Information Science from the University of Tennessee, and a M.A. in Human Services Counseling from Regent University.

IDS Logic: Lending Availability Service at UO Libraries | David Ketchum, Bill Jones & Michael Mulligan | Little Theatre

Desription: This session provides information on the effectiveness of Lending Availability Service (LAS) at University of Oregon Libraries. LAS is a service provided through IDS Logic, which is an ILLiad system level Addon developed by IDS Project. LAS automates the insertion of call number, shelving location, barcode and availability into lending loan transactions, and routes or cancels transactions based on criteria. Come learn about the effectiveness of LAS through case study data provided by University of Oregon Libraries.

David Ketchum is the Resource Sharing Librarian at the University of Oregon Libraries. David has over 15 years of resource sharing and access services experience in academic libraries, and his professional interests include library management, workflow enhancement, assessment and library philosophy. David earned his Bachelor of Arts in Liberal Studies at the University of Montana, and his MLIS at the University of Southern Mississippi.

Mike Mulligan is the Lead Developer for IDS Logic.

Bill Jones is the IDS Project Creative Technologist at SUNY Geneseo Milne Library and serves as the SUNYLA Vice President, the SUNYLA IDS Project Liaison, the ALA RUSA STARS Webmaster and is a member of the RUSA STARS Membership Committee and the RUSA Web Review Taskforce. Since 2010, Bill has contributed to the IDS Project through web development, software development, research, publishing, training, hands-on support, marketing and administration. Bill is a member of a number of distributed teams including the IDS Project Technology Development Team, Regional User Groups Team and Online Learning Institute Team. His professional interests include resource sharing automation, web development, publishing in libraries and broadening discovery and access to library resources.

2:45pm - 3:00pm: Break | PAC Lobby

3:00pm - 3:45pm: Concurrent Sessions

How to Scan ALL THE THINGS | Tom Bruno | PAC Auditorium

Description: In the Fall of 2012, the Yale University Library launched “Scan and Deliver,” a free electronic document delivery service open to faculty, students and staff. More than 70,000 scans later, we have expanded the service to include scanning for e-Reserves and larger-scale special scanning projects supporting the Digital Humanities. Find out what we’ve learned from three years of operation, and what we are planning to do next to expand our scanning program.

Tom Bruno is the Associate Director for Resource Sharing and Reserves at the Sterling Memorial and Bass Libraries at Yale University. Previously he was the Head of Resource Sharing at the Widener Library at the Harvard College Library. He received his Master's in Library and Information Science from Simmons College and has a BA in Ancient Greek and Latin from Boston University. Tom has been interested in libraries and books since he accidentally read the first 100 pages of Peter Benchley’s Jaws when he was six years old, and he hopes to land a guest-star role as a librarian in Sharknado 4… even if it means getting eaten by a Great White Shark.

Logic Models, Strategic Credibility, and Stakeholders | Rick Stoddart & Jesse Thomas | Little Theatre

Description: This session will explore the concept of “strategic credibility” within interlibrary loan departments. Research will be presented that examines how interlibrary loan departments in the Northwest convey value to stakeholders. While this presentation will report specifically on research related academic libraries, all interlibrary departments can take away important insights from these findings. Outcomes of this session include a potential methodology to assess interlibrary “strategic credibility” and provide suggestions on how to communicate this value to library administrators and to community stakeholders.

Rick Stoddart is the Head of User & Research Services at the University of Idaho. He possess a scholarly interest of where librarianship, communication, and education/learning intersect. His research is focused in how library services, collections, and outreach can best enhance and support learning and community interaction. Within the University of Idaho Library, Rick plays a leadership role communicating how the library supports and enhances the learning mission of University of Idaho through its instruction, reference, and public service programs such as Interlibrary Loan.

Jesse Thomas -- Interlibrary Loan - University of Idaho.

3:45pm - 4:00pm: Break | PAC Lobby

4:00pm - 4:45pm: Concurrent Sessions

Copyright and Interlibrary Loan: What are the rules really? | Katie Fortney | PAC Auditorium

Description: Penalties for copyright infringement can be harsh, and U.S. copyright law can be confusing even after years of working with it. Combine these two things and people are bound to be nervous, but you don’t have to be. This session is designed to give a good grounding in where ILL rules come from, some fun facts about the ILL copyright landscape, and a brief overview of recent trends in copyright litigation.

Katie Fortney is the Copyright Policy and Education Officer at California Digital Library (CDL), serving the University of California libraries. She is a librarian and (recovering) lawyer who strives to bring a pragmatic and approachable perspective to questions about copyright, scholarly communication, and related issues in libraries.

unCnference: session 1 | CJ de Jong | Little Theatre

Description: Are you looking for something different in a conference? Why not take advantage of this unique opportunity to collaborate with other resource sharing experts? We do away with stage and speaker, instead we are providing a venue for ILL practitioners to identify problems or develop projects to work on during, and potentially after, the conference. In Part A, we’ll brainstorm ideas and provide an opportunity for people to discuss and identify which are of interest to them. In Part B, the following day, you will have an opportunity to work together in small groups on your chosen projects. At the end of the conference, participants will have a chance to share their project with all attendees; maybe next year, you’ll be presenting the final outcome!

CJ de Jong is the Access Services Coordinator at the University of Alberta, supporting one of the major research collections in Canada by coordinating interlibrary loan, reserves, circulation, shelving, stacks maintenance and high density storage. With interests in human resources, workflow management, user experiences, assessment and leadership, CJ has presented at numerous conferences on related topics. He is a member of the Alberta Relais Consortium Committee, and the NEOS Consortium’s Access Services Committee. Contact CJ at cj.dejong-at-ualberta.ca.

4:45pm - 5:45pm: Reception | PAC Lobby

Friday, September 11, 2015

8:00am - 8:30am: Registration | PAC Lobby

8:30am - 9:00am: Continental Breakfast | PAC Lobby

9:00am - 9:45am: Concurrent Sessions

Resource Sharing: Leaders Through Change | Micquel Little | PAC Auditorium

Description: Claremont Colleges Library’s (CCL) Resource Sharing department recently had the opportunity to become leaders and supporters of library wide changes and decision making, having significant impacts on library finances, campus perceptions of access, as well as regional community collaborations. Learn how the CCL was able to provide more access to our campus community while improving regional community relationships and continuing to be leaders within our library through the use of smart statistics and strong communications.

A short 5 years ago Micquel Little plunged into the world of Resource Sharing when she became Access Services Librarian for St. John Fisher College in Rochester, NY. She quickly became involved in the IDS Project at that time, as well as becoming involved in ALA’s RUSA STARS section and collaborating with colleagues across the nation on the value of ILL studies. Micquel’s interests have grown into organization wide discussions regarding resource sharing’s leading role in the future of academic libraries.

Micquel coordinates the IDS Project’s Online Learning Institute, an initiative she founded, which strives to combine partnerships from across the country to provide community based resource sharing trainings in an online environment. Micquel recently moved to Southern California after accepting the position of Director of User Services and Resource Sharing with Claremont Colleges Library where she is thrilled to pursue her love of running without donning 93 layers first!

Interlibrary Loan and Document Delivery for Distance Ed | Jessica Bower | Little Theatre

Description: The Leatherby Libraries is not only the library for all Chapman University patrons, it is also the central library for the distance education university: Brandman University. In this presentation we will discuss how the Leatherby Libraries has tailored their services for the needs of distance education patrons across the United States. Topics will include best practices for distance education document delivery services, ILLiad customization for distance education and challenges of sustaining this type of service.

Jessica Bower is an Assistant Librarian and the Coordinator of the Interlibrary Loan department at Chapman University’s Leatherby Libraries. The Leatherby Libraries serves both Chapman University and distance education programs through Brandman University.

9:45am - 10:00am: Break | PAC Lobby

10:00am - 10:45am: Concurrent Sessions

OBILLSK (Online Based InterLibrary Loan Statistical Kit) Project Overview | Ryan Litsey, Scott Luker & Kenny Ketner | PAC Auditorium

Description: ILL as a service is constantly creating and storing data. OBILLSK is one of the first library developed programs that can leverage that collected “big data” to help understand ILL workflows and behaviors within a large consortium of ILL traffic.

Ryan Litsey is the Assistant Librarian for Document Delivery at the Texas Tech University Libraries. He has a passion for developing new ways to share resources between libraries.

Scott Luker is a software developer for Texas Tech and one of the co-creators of OBILLSK.

Kenny Ketner is a software developer for Texas Tech and one of the co-creators of OBILLSK.

Ask Anything | Michele Knapp | Little Theatre

Description: Do you have questions about your day to day ILL work? Would you like feedback from your colleagues on something you’re working on? The conference sessions missed a hot topic issue for you? Then join us for an open forum question period on Interlibrary Loan. This facilitated session allows you to ask questions on any ILL topic and share your expertise with your colleagues. You’re bound to learn something new at this session!

Michele Knapp is the Reference and Interlibrary Loan Librarian for the University of San Diego Legal Research Center. She supervises full-time staff and student workers in interlibrary loan operations.

10:45am - 11:00am: Break | PAC Lobby

11:00am - 11:45am: Concurrent Sessions

A Spoonful of Data-Driven Sugar | Kerry Keegan | PAC Auditorium

Description: USAA, Amazon, Zappos, Trader Joe’s, and Starbucks are among companies ranked highest in customer service and they spend millions of dollars learning how to fulfill their customers’ needs. These techniques may be applied to interlibrary loan and the customer service skills necessary to support this important library function. Learn how to incorporate these tested communication methods into workflows and patron interfaces, improving customer satisfaction and your own understanding of needs, wants, and stress behaviors.

Kerry Keegan is a Customer Service Agent for Atlas Systems and serves as the implementation leader for ILLiad licensees, providing training and support for new and existing sites. From 2009 to 2012, she served as Head of Access Services for Stony Brook University’s Health Sciences Library. Her interests include andragogy, instructional design, and linked data.

unConference: session 2 | CJ de Jong | Little Theatre

Description: Are you looking for something different in a conference? Why not take advantage of this unique opportunity to collaborate with other resource sharing experts? We do away with stage and speaker, instead we are providing a venue for ILL practitioners to identify problems or develop projects to work on during, and potentially after, the conference. In Part A, we’ll brainstorm ideas and provide an opportunity for people to discuss and identify which are of interest to them. In Part B, the following day, you will have an opportunity to work together in small groups on your chosen projects. At the end of the conference, participants will have a chance to share their project with all attendees; maybe next year, you’ll be presenting the final outcome!

CJ de Jong is the Access Services Coordinator at the University of Alberta, supporting one of the major research collections in Canada by coordinating interlibrary loan, reserves, circulation, shelving, stacks maintenance and high density storage. With interests in human resources, workflow management, user experiences, assessment and leadership, CJ has presented at numerous conferences on related topics. He is a member of the Alberta Relais Consortium Committee, and the NEOS Consortium’s Access Services Committee. Contact CJ at cj.dejong-at-ualberta.ca.

11:45am - 12:45pm: Lunch | Cafeteria

12:45pm - 1:45pm: Closing Session and Prizes | PAC Auditorium